Virgin Media Broadband Problems Continue

Following on from my last post: broadband went down again on Sunday and hasn't been reconnected since. I rang up the call centre again and, although they've apparently sorted out the billing problem, they've now lost my modem registration so that they can't reconnect.

I did ask why they obviously had that information on Saturday when we were briefly reconnected, but had now lost it, but no answer was forthcoming. I now have to ring them again from home tonight to read out the registration number on the bottom of the modem!

Now add the phone call yesterday into the mix, where I was assured that my connection was OK and there was technical issue, so would I read their 25p-a-minute support line again...

The confusion and witlessness are exasperating.

Still, here's a photo of Richard Branson's arse. Which is what Virgin Media is obviously talking out of.