Long-standing readers of my blog will know that I've been consistently pissed off with Virgin Media ever since it stopped being NTL. They've charged me twice for months, made reconnecting after moving house into a gruelling endurance test, repeatedly miscommunicated or simply failed to communicate at all.
The latest bit of corporate cuntery from Branson's operation is taking on-demand services away from me and trying to charge £5 for the honour. Most of the time the services didn't actually work anyway, so it's no great loss. What infuriates me is that I signed up to the TV package on the understanding that on-demand was part of the deal. There was FUCK ALL in the advertising that suggested that it would be taken away. It's so shitting duplicitous.
The worse thing is this: as a customer, THERE IS NOTHING I CAN DO ABOUT IT! Is a rant to a phoneline drone going to make a difference? Is writing a letter going change Virgin Media's ways? Are they bollocks going to. What's left? Go over to Sky? Will they really be better?
There's plenty of marketing theories about the consumer being king these days, but Let's face We are all powerless in the face of these capitalist behemoths.
