last.fm Usability Grumbles

I’ve been playing with last.fm some more, done some scrobbling (I now realise that last.fm can just tell what you’re playing on iTunes and adds it to the data it has on you) and tried to find my way around the site. I use the word ‘tried’ advisedly because as lovely as the interface looks, navigating last.fm is a fucking ‘mare.

For instance, if you want to see your list of friends, you’d think it would be shown somewhere in the ‘Users’ section – which is, after all, about people. But, oh no, you have to click on ‘Dashboard’, then ‘My profile page’ and finally the ‘Friends’ tab. Similarly if you want to search for existing members of last.fm, you have to go back to ‘Users’ and use the search window there. Surely including it on the ‘Friends’ page makes more sense?

You’d think that after CBS bought last.fm for £140 million, they’d be able to afford some decent information architects…