Wednesday, July 23, 2008

Carphone Warehouse Woes

From my cursory online research, it seems that few companies are as reviled as Carphone Warehouse. Having had dealings with them over the last few weeks, I can see why. It’s been a while since I’ve felt an entirely rational desire to petrol bomb the headquarters of a major UK Corporation (since my Virgin Media vendetta last year), but I’m definitely getting the urge right now.

It started with 2 faulty phones (the apparently extremely unreliable Sony Ericsson C902) and a desire to cancel my upgrade contract within the stated 14 day cooling off period. I haven’t got time to go through a blow-by-blow account, but my experience has so far included dishonest salesmanship, woeful customer service, misinformation both deliberate and through sheer ignorance and lack of joined up IT infrastructure. Individually people have often been helpful, but the Carphone Warehouse system seems designed to block anyone wanting to take money back out of it.

One thing to bear in mind – once you’ve put the SIM that comes with the upgrade into your phone, that’s it – the contract is impossible to get out of. They don’t tell you this anywhere in their literature, but if you’re at all unsure of the deal being offered do your homework BEFORE you upgrade. If I’d done that, I wouldn’t be stuck with a fault-prone blingphone and an 18 month contract I don’t want through a company I hate.

3 comments:

Steve said...

I've never trusted these mobile phone contracts and have never taken one out. I stick with Pay As You Go and take great delight in only putting £5 on the phone every 2 months. Sometimes being a nobby no-mates has great financial benefits...

Tristan said...

This explains why I'm always the one who calls you! ;-)

John T said...

I love Carphone Warehouse because they have a special insurance that covers everything including cancelling your contract at any point. You should have taken that out.

And got an iPhone.